Guarantee

We at Flokati-rugs.com are dedicated to satisfying each and every one of our customers. We want you to be happy with your order and our company stands behind every flokati rug we sell. We will be more than happy to address any problem that arises with your flokati rug. If upon receiving your flokati rug you are not satisfied, simply return it within 30 days of purchase with the original receipt in new and unused condition. We will quickly replace, exchange, repair the rug, or credit your original form of payment. Shipping fees are not refundable and the purchaser is responsible for return postage.

All special and requested custom orders and custom-made flokati rugs to your specific size are non-refundable and non-returnable unless due to our company's workmanship and / or materials. We will do everything possible to make sure you are completely satisfied with your flokati rugs. If you have problems, please contact us at 1-800-32-SHEEP ( 1-800-327-4337 ) or email us at sales@sheepskinfactory.com.

 

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